Saw the exact same one on Targets website and a few other stores websites for $80 to $90 max. Took my emailing the director of the bookstore a dozen times while just recieving generic contact the bookstore by phone they can help you (who wouldnt even return my calls), as well as basically being called a liar because its just not possible for these things to happen, since we dont charge your account until the order is fulfilled (except they did and I proved that with a few quick screen shots).On a non laptop related note, I gave them another shot and ordered a online only two rod organizer from here for $160 dollars yesterday. Avoid purchasing from here, theyll scam you out of 600 dollars.Update: Recieved a refund but took over a week after the original purchase. Problem is they never refunded me the money they already took for this laptop ill never recieve. 4 days later they email me saying my order is canceled because theyre out of stock. Ordered a laptop for online classes and paid 20 bucks for fastest shipping. Why advertise products on your website that are not available? And whats with everything being insanely overpriced?
To somehow make matters worse, when I go online to order another item the transaction appears to go through but then I get an email notifying me it was cancelled the following day. Its now October and I finally received a refund for them item I ordered 4 months ago that never arrived. Ive spent countless hours trying to figure this out to no avail. I call Folletts corporate office to inquire - nice lady there seems to want to help but ultimately this goes nowhere. Call the bookstore again - no help, and they are again completely clueless. I then called THAT company who said they can see the order but have not received the funds from the bookstore. I had to ask who their 3rd party handler was since this was an item they didnt have in stock. Waited nearly a month, never heard anything, called them and they were clueless.
I ordered an item on their website in June. Nothing but a painful and horrible experience with this place. I didn’t have to beg you to take money from me so I shouldn’t have to beg to get the items I purchased.
If the laptop is back ordered or anything is wrong with the transaction advocate that to your customers. I try to be understanding because of course everyone is trying to adjust to this new “normal “ we are all facing but at some point you need to do your job. They’re so unprofessional and honestly don’t see how they stay open. Clearly it’s not online if I ordered my laptop a month ago and have yet to receive it. Finally reach out again here we are a month and A week into me ordering this and the bookstore manager pretty much says it’s nothing he could do and the inventory of what’s in stock is online.
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A week go by still no update on what’s going on with the laptop. Of course they said whatever they thought the financial aid lady would want to hear. So luckily this lovely lady from financial aid contacted me and cc’d the bookstore manager in the email to make sure that the bookstore would take care of this issue. So I call the bookstore on several occasions get different responses. So I reach out the the bookstore manager again. I had not gotten any updates on the laptop whatsoever, so I finally reached out to the bookstore about two weeks later the bookstore then tells me contact financial aid it’s on their end I contact financial aid they say this is incorrect.
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